Shipping Policy


Most of the parcels will be dispatched by AU POST- eParcel. For some remote areas, your parcels will be dispatched by TOLL. Downtown areas in Sydney and Melbourne will be free shipping. The shipping fee will be charged for other areas.


COVID-19 Notice: Our shipping times may be longer than indicated as changing COVID-19 restrictions affect delivery services. Know that our fulfillment teams continue to send product daily as we take extra precautions to ensure their safety. Thank you for your patience and understanding.



Process 

Confirm—Processing—Shipping—Delivery

Your order will be confirmed immedaitely in our system. The products will be packed within 2 Business days and be shipped out after it is packed on the same day. Please look at the form below as a reference for the estimated arrival days. The arrival day can not be guaranteed.




Shipping Fee

         Areas

        Shipping Fee

Sydney&Melbourne

Free Shipping

Other Areas

$3-15



Estimate delivery days

Delivery areas

Estimated Days ( Business Days)

Sydney

2-4

Canberra

2-4

Newcastle

3-5

Wollongong

3-5

Gosford

3-5

NSW Country

4-6

Melbourne

1-3

Geelong + Ballarat

1-3

Victoria Country

2-4

Brisbane

3-5

Gold Coast

4-6

Sunshine Coast

4-6

Ipswich

4-6

QLD Country Near

4-6

QLD Country Far

5-9

Adelaide

2-4

SA Country

3-5

Perth

4-6

WA Country Near

5-7

WA Country Far

10-14

Others

8-15


Tips: For international shipments,import duties, taxes, and charges are not included in the shipping fee. Please get to know your country's customs tax. 


Tracking


Tracking website


AUPOST- eParcel: https://auspost.com.au/mypost/track/#/search  or  https://www.17track.net/en? 


Toll: https://www.tollgroup.com/toll-tracking 


You can also log in to your Fergobuy account to check order status. Meanwhile, you will receive an email with a tracking number when the parcel is shipped out.


 

Fail to deliver


For the undeliverable parcels due to incomplete address, recipients not at home, and refused by the recipient, we will contact you via email or phone. We will talk about the better solutions for the undeliverable parcels as the case may be. The redelivery shipping fee might apply.



Delivery / payment method