Most of the parcels will be dispatched by AU POST- eParcel. For some remote areas, your parcels will be dispatched by TOLL. Downtown areas in Sydney and Melbourne will be free shipping. The shipping fee will be charged for other areas.
COVID-19 Notice: Our shipping times may be longer than indicated as changing COVID-19 restrictions affect delivery services. Know that our fulfillment teams continue to send product daily as we take extra precautions to ensure their safety. Thank you for your patience and understanding.
Process
Confirm—Processing—Shipping—Delivery
Your order will be confirmed immedaitely in our system. The products will be packed within 2 Business days and be shipped out after it is packed on the same day. Please look at the form below as a reference for the estimated arrival days. The arrival day can not be guaranteed.
Shipping Fee
Areas | Shipping Fee |
Sydney&Melbourne | Free Shipping |
Other Areas | $3-15 |
Estimate delivery days
Delivery areas | Estimated Days ( Business Days) |
Sydney | 2-4 |
Canberra | 2-4 |
Newcastle | 3-5 |
Wollongong | 3-5 |
Gosford | 3-5 |
NSW Country | 4-6 |
Melbourne | 1-3 |
Geelong + Ballarat | 1-3 |
Victoria Country | 2-4 |
Brisbane | 3-5 |
Gold Coast | 4-6 |
Sunshine Coast | 4-6 |
Ipswich | 4-6 |
QLD Country Near | 4-6 |
QLD Country Far | 5-9 |
Adelaide | 2-4 |
SA Country | 3-5 |
Perth | 4-6 |
WA Country Near | 5-7 |
WA Country Far | 10-14 |
Others | 8-15 |
Tips: For international shipments,import duties, taxes, and charges are not included in the shipping fee. Please get to know your country's customs tax.
Tracking
Tracking website
AUPOST- eParcel: https://auspost.com.au/mypost/track/#/search or https://www.17track.net/en?
Toll: https://www.tollgroup.com/toll-tracking
You can also log in to your Fergobuy account to check order status. Meanwhile, you will receive an email with a tracking number when the parcel is shipped out.
Fail to deliver
For the undeliverable parcels due to incomplete address, recipients not at home, and refused by the recipient, we will contact you via email or phone. We will talk about the better solutions for the undeliverable parcels as the case may be. The redelivery shipping fee might apply.
